Saudi Savola expands retail chain with $117m Geant buy – Retail –

Saudi-based Savola Group has agreed to pay 440 million riyals ($117.3 million) to buy all Geant supermarkets owned by private Fawaz Alhokair Group.

Savola has signed an agreement with Alhokair to buy Geant supermarket outlets in the Kingdom, it said in a statement posted on the bourse website.

“We are taking all the Geant stores in the kingdom, they are 11,” Savola’s Chief Executive Sami Baroum told Reuters.

The deal will enable Savola’s retail arm Azizia Panda to raise to 8 from 7 percent its share of the Saudi retail market and would increase its turnover by 13 percent, the company said.

The deal gives Alhokair, a major fashion retailer and commercial malls developer, the option to buy a 10 percent stake in Azizia Panda three years after the signature of the agreement.

“Alhokair is a major retail player with long experience in the development of malls and fashion retail. We want to benefit from this experience,” Baroum said. “Whether he agrees to buy the 10 percent or not, Geant stores will remain with us”.

Savola hopes that Azizia Panda would take within five years a 10 percent share of the Saudi retail market which it estimated to be currently generating a turnover of 96 billion riyals per year.

“Organic growth will be the way forward for Azizia to get to 10 percent market share. I don’t see at this point prospects for new acquisitions,” Baroum said.

Azizia, which is 80 percent owned by Savola, plans to have 120 stores by the end of 2010, double its level in 2008.

The deal with Alhokair is Azizia Panda’s second acquisition in two years. In February 2008, Azizia announced the purchase of Giant Stores from private Saudi conglomerate Al-Muhaidib Group under a share swap deal. (Reuters)


Pricing for Profits

Managing Price Across A Brand Portfolio


Another challenge manufacturers face is that of managing price across a brand/pack portfolio. An anonymized analysis from a soft drinks study illustrates the example of a portfolio comprising a variety of brands and packs. In this example, the manufacturer has a portfolio of three brands. Brand A is sold in plastic, glass and can packaging. The plastic variant is also available in two options – as single and multiple packs. 

Within the portfolio, each brand is likely to be under similar pressure:

– The internal pressures to grow volume/value sales, increase market share and be profitable

– Pressure from Retailers to promote or participate in EDLP (Every Day Low Pricing)

– Consumer pressure in terms of demand for VFM (Value For Money).

In such a scenario, price elasticities can help identify a price strategy for the portfolio that will optimise sales/profit, in a manner that recognizes these demands. By observing the reaction to alterations in the promotional and regular price elasticities of brands, a strategic recommendation can be made.Taking the example of Brand A, we can plot four different scenarios that juxtapose the outcome of changes in promotional activity and regular price on sales. (Figure 2)

– When sales change significantly as Brand A (single/multi-pack, plastic format) promotes, and change minimally when the pack changes regular price, a strategy of high price and frequent promotions (“Hi – Lo”) is recommended.

– When sales change significantly as Brand A (multi-pack, can format) promotes and when the pack changes regular price, then one should review brand and promotion cost structure and harvest price for profit.

– When sales of Brand A (single pack, glass format) hardly change when the pack promotes and changes regular price, a strategy of high price and low, or no promotions (“Hi-No”), will suit the brand.

– When sales of Brand A (single pack, can format) hardly change when pack promotes, but change significantly with change of regular price, then a marketing strategy of EDLP should be adopted.

Drilling down into which promotions are most successful for each pack, further differentiations on the promotional strategies can be provided within the same framework. (Figure 3) For example, take the packs that respond to promotions:

– Brand A plastic form, multi-packshould use price promotions and singles should apply multi-buys (e.g. where you buy one and get the other at half price).

– Brand A cans, multi-packs should price promote or offer free volume (e.g. where two cans are included for free), but should not use multi-buy.



Making Sure It’s The Right Thing To Do


Using price modelling to uncover strategic insights requires caution, however, and it is important to have a clear understanding of which questions can be addressed with a pricing model.

ACNielsen’s pricing studies are based on regression modelling of weekly store level data – this allows the matching of brand volume changes to known price changes in-store. In the first stage, an assessment of price sensitivities, thresholds and relationships is undertaken.
The next stage involves providing recommendations for future price and promotional strategies and, finally, the new regular and promotional pricing scenarios are tested.

Econometric modelling uses the recent past to predict the near future. It is suitable for answering the following questions: 

  1. How sensitive is my brand to promotional price and changes in regular price?
  2. Who are my brand’s key price competitors?
  3. Are there any critical price thresholds?
  4. What is the impact of changing the price gap to sister and/or competitor brands?
  5. Which pricing strategy should I apply to the different packs in my portfolio?
  6. What is the volume, value and profit impact of new price scenarios?
  7. It is, however, not suitable for answering questions such as:
  8. At which price level should I launch my new brand?
  9. How will exceptional price changes affect my brand’s price sensitivity and sales? eg:
  10. Prices reach a new low in a price war
  11. Prices increase substantially
  12. How will dramatic market changes (ie recession, political conflict) affect my brand’s price sensitivity and sales?
  13. How will significant changes in my brand’s benefits (ie quality, format) affect my brand’s price sensitivity and sales?

In the event that historical data observations are insufficient to draw reasonably robust conclusions, ACNielsen uses other analytical approaches to align price and profitability for better brand performance.

The current preference for price modifications appears tilted towards afondness for price cuts. The tendency to cut prices as a way of stimulating change needs to be evaluated very
closely with the manner of change it could bring about. Price cuts have a definite and tangible
adverse impact on profitability. For a brand with a 20% profit margin and a similar retailer margin, a price cut of 1% results in a 5% decrease in profit margin and implies a required rise
of 5% in sales to offset this loss of profitability. Clearly, consumers are not always seeking price reductions for the sake of reduced prices, but because they are looking to discover value. The focus therefore should be on creating value for consumers rather than destroying



Managing Price In Different Market Conditions


Most brand owners are increasingly confronted with competition from new low price competitors (eg Private Label) that tends to require a change in their brand’s pricing strategy. How they should tackle these situations depends heavily on how price sensitive they are Recognising which class of brands they fall into is the key to devising a competitively sound strategy. Pricing studies across major FMCG categories, such as soft drinks, coffee, tea, detergents, dairy, confectionery, liquor, body care, etc have enabled ACNielsen to develop a relevant segmentation of the market to represent the different classes of brands that typically exist.

Price Takers  These brands typically have a low market share and a high price sensitivity. These tend to be low equity brands, not well differentiated from competition, and can include the more recent phenomenon of lowest price Private Label.

 Price Fighters High volume brands which exhibit a high price sensitivity and tend to be price focused. Traditional Private Labels would frequently fall into this segment. 

Mainstream Brands Average volume and average price sensitivity brands, eg the second or third brands in a market. 

Market Leaders Brands with a high volume share but low price sensitivity, typically number one in its market.

Niche Brands Brands with a low volume share and low price sensitivity. As examples, organic, bio, and super premium brands would frequently be in this segment.

We observe that when a low price competitor, such as lowest price Private Label, enters a market, Price Takers and Price Fighters are likely to suffer the highest volume losses. Price sensitivity tends to remain high and may even increase. Therefore Price Takers and Price Fighters will need to respond rapidly to minimise sales losses.

For Price Takers, low volume share and high price sensitivity indicate low brand equity and weak differentiation from the competition. There are only two sustainable strategies: be a low-cost producer, and compete as lowest price on-shelf, or; invest in marketing to grow volume share and build brand equity longer term – in other words try to re-position as a Price Fighter.

For Price Fighters, volume share is high, as is price sensitivity. The brand will need to follow price decreases in the market to remain price competitive, and high volumes give the brand capacity to compete. Again, investment in marketing can build brand equity and reduce price sensitivity, and could move the brand towards the Mainstream segment. Whether a Price Taker or a Price Fighter, the investment required to re-position a brand is very significant, and there is no guarantee of success. 

Mainstream Brands are likely to lose a smaller proportion of their volume, as their least loyal buyers leave the brand. For them, elasticities could increase (if consumers add the low price competitor to their repertoire), remain the same (if the new brand replaces another in the repertoire) or even decrease (if their more price sensitive consumers leave the brand).Mainstream brands need a clear understanding of their price elasticities and relationships,
identifying key price competitors and responding to their price moves appropriately in order to optimise their price positioning.

Market Leaders with high volume share and low price sensitivity will generally be unaffected, or at worst, lose a very small amount of volume. Price sensitivity will most likely be unchanged after the arrival of the new competitor, or could decrease slightly if the most price sensitive, disloyal consumers leave the brand. Market Leaders generally don’t need to respond to pricing of value brands. They need to continue with their marketing investment to maintain brand equity.

Niche Segments are very unlikely to be affected, unless the new brand is also a niche brand. Niche segments tend to be too small to be attractive to low price competitors, who require high volumes to drive profits from low prices. Where low price competitors do enter the niche segment for the first time, existing niche brands need to conduct research to understand the potential threat of consumer defection, before defining their response. Otherwise they should continue to market the niche benefit and remain relevant to their target audience. Applying this scheme for pricing strategy adds better visibility to a brand’s future and can help skilfully negotiate a market terrain riddled with low price competitors and an ever-increasing flock of Private Label challengers.


Managing Price Distribution In Different Channels


Do price elasticities vary by market channel?

This question can be answered by an analysis of data across different market channels for products of various categories. The analysed channels included: Hypermarkets (>2500m2), Supermarkets (2500>=400m2), Convenience (<400m2), Petrol Stations, and major categories such as instant soups, detergents, auto dish wash, air care, confectionery, carbs, snacks, laundry detergents, dairy, shampoo, tobacco and water.

The measured elasticities confirmed that consumers are less price sensitive when their purchase is impulsive/need driven. Very similar trends were also observed for promotional price elasticities. Overall, the analyses indicated that a brand’s price elasticity was found to be lower in Impulse than in Planned Purchase channels and elasticities tend to be similar in Hyper- and Supermarkets.

In comparison to Hypermarkets/ Supermarkets, a brand’s elasticity is often significantly lower in Impulse Purchase channels. This lowering of price sensitivity was even more pronounced in Impulse Channels, where purchases are likely to be more need-driven (ie in Petrol Stations). This helps define the broad guidelines for regular price and promotional price strategies across channels.

 Hypermarkets & Supermarkets  Shelf price position is critical. The available time and a wide product range increase consumers’ price sensitivity. Shoppers’ promotional responsiveness is higher than in other channels due to the longer length of time spent in the store. They are more likely to look for price deals and private transport will facilitate bulk purchases.

Convenience Stores Consumers are less price-focused and purchases are need-driven (for instance, a top-up purchase of necessities). A competitive regular price strategy within the available range is still relevant. Promotions are generally less efficient and therefore need to be well-presented and attractive. Large volume offers will be less suited to the Convenience shopper.

Petrol Stations Product availability is more important than price point as consumers’ purchase is impulse- driven. A lack of range will also reduce price-consciousness. Promotions would only work on pure impulse purchase categories, ie soft drinks and confectionery, and need to be very attractive and well located.


Managing Price In Different Geographies


For most multinational companies, managing price in different geographies can be a sizeable and complex challenge. ACNielsen Analytic Consulting’s Global Normative Database, piloted in 2005 [covering 10 countries, three categories and a selection of brands and packs] offers a consistent assessment of a brand’s pricing sensitivity, and provides global brand owners with benchmarks across different geographies and categories.

In 2006, ACNielsen Analytic Consulting has been building on this Normative Database, adding countries, categories and brands.

ACNielsen’s Global Normative Database highlights that consumers are not the same. Their response differs for brands within a category, between categories and between countries. For instance, a comparison between an oral care brand and a soft drink brand (Figure 1) indicates that the same brand can have very different price sensitivity between countries depending on how a country’s consumer base reacts. These sensitivities range from low
medium to high.
In today’s global economy, local price strategies cannot be managed independently. Globalisation of retailers means that most brand owners operate trade price corridors, to minimise the risk of arbitrage. This sets a ‘floor’ for the consumer pricing strategy: brand owners need to use their understanding of consumer price sensitivities to set a global retail price corridor within which local price strategies should operate.

 When creating a global pricing strategy, brand owners need to consider the following factors, that vary in their degree of importance. 

  • Consumer price sensitivity – critical importance
  • Local consumers’ ability and willingness to pay a specific price in a specific geography.
  • Considerations: disposable income; price sensitivity; level and type of competition.
  • Retailer pricing strategy – important
  • Maturing CPG industry leading to aggressive pricing strategies by many retailers.
  • Considerations: private label; hard discounter threat; range.
  • Retailer potential for arbitrage – increasing importance
  • ternational retailers buying at the most favourable trade price, selling at the local retail price.
  • Considerations: buying power; import tariffs; logistic expense.
  • Consumer potential for arbitrage – category specific (e.g. tobacco)
  • Consumers’ ability and willingness to travel for a better deal.


How Price Relates to Other Variables in the Marketing Mix


The Chartered Institute of Marketing (UK) defines marketing as “the management process responsible for identifying, anticipating and satisfying customer requirements profitably” Combined with the theory that [profit = volume x (price – cost)] and that Perceived Value = Benefits (both emotional and functional) / Price, this helps us arrive at three major postulates of the pricing game.  

        • Pricing is central to profitable brand management.
        • The greater the benefits perceived by the consumer, the greater the price a brand can sustain.
        • Reducing investment in perceived benefits reduces value.

This also implies, therefore, that pricing strategy cannot be set in isolation and that the three major areas of interaction with price, namely, promotions, volume, and profit must be carefully understood. Price and its interaction with promotionsA brand’s strategy can be described by observing the way its sales react to changes in price and promotion and the magnitude of their change. These changes can range from minor changes to major alterations in off-take for the brand. Slotting this interaction into four  quadrants allows one to arrive at four strategic situations:

    1. High price and frequent promotions (Hi-Lo) – when the sales change significantly as the brand promotes and hardly change when the brand changes price.

    2. High price and low or no promotions (Hi-No) – when the sales hardly change as the brand undertakes promotions and even when it changes price.

    3. Harvest price for profit – when sales change significantly as the brand changes price and promotes, the strategy will depend on the cost structure of both the brand and the promotion.

    4. EDLP – when sales change significantly as the brand changes price, but are relatively insignificant when it promotes.

Price and its interaction with volume
Price as a driver of volume

A brief understanding of economic theory helps us better  understand the impact of price on volume. Equilibrium between supply and demand defines a product’s natural price; when supply is greater than demand, prices fall and when demand is greater than supply, prices increase to maintain equilibrium.  Econometric modelling applies this theory to brand pricing and by removing the effects of promotions, media and seasonality, measures the relationship between historical changes in price andchanges in underlying volume. This is commonly referred to as the brand’s price elasticity.

The elasticity will be negative i.e. as price increases demand will decrease, and it is also seen that this relationship is not linear but depends on the percentage (%) change. This implies that to understand the impact of price on profit one needs to know the impact on profit per unit and on volume sales. 

Price and its interaction with profit
Price can be seen as a driver of profit

A price increase has traditionally been the best alternative for increasing profitability. The impact of this on profit is especially magnified if a brand’s current margin is low. However, price increases are more visible to consumers than cost reductions and the reaction of consumers to price increases are the ultimate determinant of its impact on profit margins and profitability.

A clear understanding of consumer sensitivity to a brand’s price and its profit margin helps assess whether price increases will generally be profitable or unprofitable. For instance, for a brand with a 20% profit margin, a 1% price increase will increase profit per unit to almost 21% – equivalent to a 5% margin improvement per unit. In such a scenario, volume sales would need to decline by more than 5% for total profits (profit per unit x # of units) to decline. Therefore, any volume decline less than 5% will mean that the price increase will translate to a total profit increase. In other words, break-even would be achieved with a price elasticity of -5 (a 5% volume change for a 1% price change).

Performing this same calculation for a range of profit margins allows us to plot the break-even point where for any given margin, if the brand’s price elasticity is higher, then a price increase will reduce profit, and if the brand’s elasticity is lower, then a price increase will increase profit. A majority of brands have a price elasticity of less than three, so in most cases it is a  profitable decision to increase price – the brand has to already command a very high margin for it to be unprofitable. It follows therefore that price increases within reason increase profit as well. This caveat of increasing prices within reason also reinforces the importance of the current profit margin. Price increases do, however, also decrease volume depending on the brand’s price elasticity. Therefore total profit will ultimately depend on a combination of a brand’s profit margin and its price elasticity.

Conversely, price decreases within reason generally drive a decline in profitability.
The resultant increase in volume may offset the decline in profit but in this scenario too, the total impact would depend on the brand’s current profit margin and its price elasticity.
Converting this into a scheme for pricing strategy juxtaposes the two essential parameters of price sensitivity and profit margins to form a quadrant that describes four likely pricing scenarios. They are:

 1. When the brand profit margin is low and the brand is not sensitive to changes in price,consider a price increase to drive profit as price reductions will reduce profit.

2. When the brand profit margin is low and it is very sensitive to changes in price, review price increase or decrease for profit growth.

3. When the brand profit margins are high and the brand is not sensitive to price changes, review price increase or decrease for profit growth.

4. When the brand is very sensitive to price changes and has a high brand profit margin, consider a decrease in price to drive profit since a price increase will reduce profit.


The Pricing Toolbox


So what shape do pricing strategies typically take? Typically, three types of pricing strategies are found. These are:

1. Cost-based strategies
Pricing a brand based on achieving a given margin over and above costs of manufacturing, marketing and distribution. Often associated with sales- or production-led organisations; tends to encourage a mechanistic approach to cost control and pricing. Examples:

Cost-Plus: Price = full cost + mark-up (as a % of full cost)

Mark-Up: Price = direct cost + mark-up (as a % of direct cost). This technique is preferred to
Cost-Plus for products with a relevant percentage of direct costs on total costs.

Break-Even Analysis: Price = variable costs + fixed costs/quantity. This formula does not depend on any cost controlling technique (Full Cost or Direct Cost); it provides a useful decisional support for different marketing strategies, taking into account return on investments.

2. Competition-based strategies
Pricing based on the competitive strategy and on “attack/defence moves” of competitors against a given brand. Often associatedwith “competitive intelligence-led”
organizations; characterised by an “against-someone” positioning.

Pure Parity: Price = Price of a chosen competitor. Typical strategy of “price takers” who
set price equal to one of the “price makers” and align constantly to it. This can also be
a strategy for specific channels, e.g.: vending impulse.

Dynamic Parity: Given a chosen competitor, the gap with its price is kept constant in time, in order not to change competitive positioning in the consumer perception. This is most common amongst category leaders and the #2 brand, and is usually expressed as an index, i.e.: #2 brand will aim for 90% of the category leader’s price.

Discount Pricing: Price is always below the average of competitors, allowing a precise positioning of low perceived price and low perceived benefits.

Premium Pricing: Price is always above the average of competitors, allowing a precise positioning of high perceived price and high perceived benefits. 



3. Value-based strategies
Pricing based on value of a brand as perceived by the consumer. Value perceived by  consumer may have little to do with the cost of manufacturing, marketing or distribution. Often associated with marketing-led organisations, tends to focus organisations on maximising
the value creation process. Some common techniques are:

Elasticity Analysis: The price decision results from the calculation of the sensitivity of volumes to price changes. By simulating different price scenarios it is possible to set the optimal price to the one maximizing expected revenues and profits.

Buy-Response Analysis: The price decision results from market research estimating the
consumer’s intention to buy at different price levels. The outcome is a quantification of perceived value.

Conjoint Analysis: The consumer quantifies the economic value of the perceived utility for each product attribute, making it possible to determine the ideal pricing of each product configuration.

Segmentation pricing, niche pricing, EDLP or Hi-Lo pricing, and other approaches are ultimately variations of these three fundamental strategies

This toolkit of price tactics is the marketers’ / retailers’ arsenal for strategizing in the pricing game. Managing price strategy consists of viewing pricing through a variety of perspectives.
By looking at the varied elements of marketing, profit, value, pricing objectives and how these interact with the impact on profitability and the competitive dynamics of the market, arriving at a definitive pricing strategy can be a rewarding activity. This includes looking at key elements of the marketing mix. These are:

Those that exert a downward pressure on prices:
Consumer dynamics
• Macro-economic pressure
• Sensitivity to price and gaps to key competitors
• Whether the product is a luxury, necessity or substitute

Competitor marketing
• Pricing, promotions, media, innovation of the competition in the market
• New entrants

Retailer strategy
• Role of category and brand
• Competition between retailers
• Private Label strategy
• Balance of power; trade margin negotiations

Those that exert an upward pressure on prices:
Your own business objectives
• Profit, turnover, volume, share

Own marketing
• Investment in innovation, media, promotions, packaging

Cost of goods
• Increasing supplier and distribution costs
• Volume-dependent costs


Price and Profitability – What Your Brand Needs to Know About the Price of Profitability


Brand survival and profit
Fundamentally, a brand’s continuity depends on its ability to sustain itself over the longer term. This means that the profit it attracts by virtue of building its equity must be utilized in ensuring its sustenance. Therefore, almost all marketing activity centered around the four Ps of marketing (Price, Place, Promotion, Packaging) carefully balances the resultant outcome on the fifth P – Profitability.  

A brand’s profitability can be influenced by a variety of internal and extraneous factors but it is invariably linked to its pricing. Pricing is central to a brand’s marketing strategy: it cannot operate in isolation of other marketing activities and it is a primary driver of brand profit.  

Shoppers: making sense of what they say

It is critical to understand how the ultimate arbiters of brand / marketing success, namely consumers and shoppers, view themselves. ACNielsen ShopperTrends, a study conducted across 50 countries, identifies what shoppers seek from retailers and understands their shopping behaviour in conjunction with retailer brand equity. By intersecting what consumers claim they want from retailers, with what actually influences their shopping behaviour, it is easier to pinpoint consumers’ propensity towards spiralling prices in the midst of an increasingly aggressive and price-focused trade environment. Surprisingly, the difference between the factors that shoppers state are important versus what ShopperTrends has found to be important indicates that ‘low prices’, though claimed by shoppers to be a key determinant in driving choice, is relatively less so. Factors such as ‘Easy to find’, ‘Well stocked’, ‘Wide range and variety’ and ‘Selection of quality brands and products’ are just as likely to be true drivers of shopper choice. ‘Low prices’, on the other hand, is seen to be a statement that is ‘said, but not meant’. 

This conclusively proves that shoppers see competitive prices as a necessary or ‘hygiene’ condition amongst retailers and that ‘better prices’ per se is not necessarily a strong differentiator. This is because other retail characteristics are also important, and can help a retailer support a price premium versus the hard discounter. Factors such as range, availability, convenience, and quality, too, can have a bearing on a shopper’s ‘exercised’ choice. Additionally, brand owners can use their brands and their marketing investments to help retailers achieve differentiation in these areas. 


Nevertheless, pricing is an integral part of creating value, sustaining shopper loyalty and ensuring brand profitability. It is for this reason that pricing strategy assumes the importance it commands and must follow a specific and deliberate process before it takes its final form. This process calls for management decisions on product, pricing, distribution, promotion and personal selling, and in some instances, even customer service. This definition
implies that pricing is central to profitable brand marketing!


Gulf’s middle class: survey

The Survey

The middle classes in Saudi Arabia and the United Arab Emirates are much more optimistic in their outlook than their counterparts in Bahrain, according to a McKinsey survey on this key consumer group.


  • The mood among the Saudi middle classes is more upbeat than from their counterparts in Bahrain and the United Arab Emirates (UAE). They have higher disposable incomes and also often have income sources additional to their work.
  • Bahrainis tend to be least satisfied with their lot. Unemployment is higher and 16% report having lost their jobs within the last two years. Overall they are less optimistic, less confident and less satisfied than their counterparts in Saudi Arabia and the UAE.
  • Emiratis have the highest job satisfaction and believe that they can progress through hard work and determination rather than through family status and connections.
  • Consumers in the UAE have increased their spending in recent years. Disposable income rose 35%, from $33bn to $44bn between 2000 and 2005, according to Euromonitor International. In Saudi Arabia growth was slower, up 15% over the same period, from $76bn to $88bn.
  • Spending on clothing and footwear makes up roughly the same percentage of consumer expenditure in both states, with 10% in Saudi Arabia and just under 12% in the UAE.
  • International retailers are increasingly targeting the Gulf states and in recent months Sephora, Gap, Banana Republic and New Look have announced ambitious plans for entry into the region.

Management consultancy firm McKinsey commissioned public-opinion research company Zogby International to survey people in three Gulf countries – Bahrain, Saudi Arabia and the United Arab Emirates – in order to try and define the mood of the middle class population. Surveying nearly 2,400 people, initial findings have discovered an upbeat mood among Saudi Arabian and the UAE’s middle class but a bleaker outlook among the Bahrainis. Two thirds of those questioned described themselves as middle class. The monthly salary range covered by those defining themselves in this class was wide, spanning 5,000 to 30,000 dirham (US$1,350 to US$8,200). Generally these are salaried employees including professionals, teachers, sales people and healthcare and office workers.


Around three quarters of the middle classes in all three states say they feel secure in their jobs, with over half claiming to be better off than they were four years ago. Saudis are nearly twice as likely as Bahrainis or Emiratis to expect to be better off in the next four years. This reflects national developments and regional tensions, according to the report. “Saudi Arabia and the UAE have the Gulf Cooperation Council (GCC)’s largest and most dynamic economies, and middle class Saudis and Emiratis are more satisfied with their jobs than are their Bahraini counterparts,” according to the report. Emiratis report the most satisfaction and recognition from work and are most confident that hard work and ambition, rather than family status or connections, will bring career development. However Emiratis don’t think they are paid enough or have enough time off, whereas the Saudi middle classes seem to be more financially secure, saying that they receive fair salaries. “More than half of the Saudi middle class respondents list sources of income in addition to their jobs, such as families, stocks, and rental properties. As a result, almost two thirds of the Saudi middle class report having extra income to spend or save,” says the report.

Bahraini dissatisfaction

More than 20% of the middle class respondents are unemployed and looking for work, compared to less than 10% in the other states. Some 16% say they lost their jobs in the past two years. The upshot is that there is little spare income for shopping in many Bahraini households. “The pattern continues throughout the survey, with Bahrainis indicating that they are less well off, less optimistic, less satisfied and less confident than their middle class counterparts in the other two GCC states,” concludes the report.

Retail spending patterns

The UAE has seen disposable income rise 35%, from $33bn to $44bn between 2000 and 2005, according to Euromonitor International. By contrast, the growth in Saudi Arabia was slower, rising 15% over the same period from $76bn to $88bn. People in the UAE also spend more per head with an average of $6,769 in 2005, compared with $3,345 in Saudi Arabia the same year. Following the same trend, retail sales in the UAE grew by a massive 88% between 2000 and 2005 to just under $22bn. In Saudi Arabia, retail sales also grew over the same period, but by a more modest 25% to $44bn. Spending on clothing and footwear makes up roughly the same percentage of consumer expenditure in both states, with 10% in Saudi Arabia and just under 12% in the UAE. However, per capita, consumers in the UAE spent over double the amount the Saudis did on clothing and footwear in 2005. Consumers in the UAE spent just under $800 each, compared to $336 per head for their Saudi counterparts. The total spend on clothing and footwear in the UAE in 2005 was $3.5bn, compared to the larger market in Saudi Arabia, which was worth $8.1bn.

Retailers targeting the GCC

The six markets that make up the Gulf Cooperation Council (Bahrain, Kuwait, Qatar, Omn, Saudi Arabia and the United Arab Emirates) offer huge potential for retailers. Speakers at the World Retail Congress in Barcelona in March told delegates: “if you’re in the retail business, your brand should be in the Gulf”. Recent openings and retail plans reported by WGSN’s new service include:

  • Beauty giant Sephora opening its first Middle East store in Bahrain in the Seef Mall and announcing plans for further stores in Saudi Arabia, Dubai, Qatar, Oman and Kuwait.
  • New Look opening 40 stores in Saudi Arabia, the UAE, Kuwait, Bahrain, Qatar, Oman and Jordan in the next five years.
  • Luxury store Villa Moda opening in Moda Mall in Bahrain this spring.
  • FJ Benjamin opening nine more Raoul Men stores in the Middle East by 2009, targeting Bahrain, Kuwait, Qatar and Dubai.
  • Gap opening 35 Gap and Banana Republic stores in the Middle East by 2010 through franchisee Al Tayer Group.
  • US fashion brand Nautica increasing its UAE store count to 11-plus by the end of 2010, according to franchisee Liwa Trading Enterprises.
  • UK retail giant Marks & Spencer opening its largest store outside the UK in Dubai Festival City.
  • Upscale London department store Liberty planning to launch in Dubai with either standalone stores or concessions within existing stores.

Reliance Mart

Reliance Mart, a Peek into the Store

Reliance Retail successfully launches its first hyper mart: We were in Ahmedabad for Reliance Retail’s launch of its first and India’s largest hypermarket yesterday. We were impressed by the scale and size of the store, wide product offering, excellent shopping experience and superior product quality.

Targeting wide socio economic class under one roof: Reliance has clearly questioned the popular belief that different socio economic classes in India will not shop under the same roof. Reliance Mart is targeting all income groups under one roof by offering a very diverse product range covering a broad range of price points. The store offers low-priced footwear to premium cosmetics, perfumes and LCD televisions.

Reliance Mart likely to raise consumer expectations: Reliance Mart offers a very good shopping experience for the consumer with broad aisles, open spaces, high ceilings, broad escalators, exclusive basement parking for 400 cars and 200 two-wheelers and good flooring. Inour view, considering the product offering and shopping experience, Reliance Mart comes across as a combination of a hyper mart and a department store.

Apparel likely to be a key differentiator: The company has identified apparel as its key product offering and is likely to use this as its Unique Selling Proposition. Private label contributes around 50% of the apparel offering, which has differentiated quality products at attractive prices.

No predatory pricing strategy: The company’s tagline for Reliance Mart is ‘highest-quality, lowest price’. Although it is too early to be certain, Reliance Mart does not appear to be positioning itself only on the price platform. The assurance of better product quality appears to be a key mantra for the company. However, the company has identified a few categories that will be marketed aggressively and on which it will offer lowest prices vs. the competition

Unique Characteristics of the StoreThe hypermarket is targeting consumers from all income classes under one roof. The product offering is quite diverse across price range. Located in the Upmarket Growing Suburb and Upmarket Mall

Broad range of services:

  • It also has tailoring, shoe and watch repair shops, a photo shop and gifting and laundry services, among others.·        
  • The store also has a book shop, for both child and adultsults, has a sports and fitness section, sections for auto accessories, jewellery, wellness and perfumes, and also an optician, among others.·        
  • Separate Sections for Books, Music, Greetings Card Collection Along with a Prescription Optician·        
  • Separate Innovative Counter for Mobile Phones·        
  • Auto Accessories Include Batteries, Tyres, etc·        
  • Fine Gold Jewellery – Private Labels·        
  • Sports and Fitness Section Next to Toys·        
  • Fresh Bakery Products·        
  • Small Pharmaceuticals Products Section

Consumer finance schemes: Purchases above Rs10,000 may be financed by the company. Consumers have the option to pay in easy installments.

Health and wellness store: Reliance Mart has a health and wellness store, which includes products such as protein supplements.Wellness Section Offering 5% Discount on ProductsLikely to raise the bar of consumer expectations:RelianceMart offers a very good shopping experience for the consumer, with broad aisles, open spaces, high ceilings, broad escalators, exclusive basement parking for 400 cars and 200 two-wheelers and good flooring.

  • Large Space at the Exit to Avoid Overcrowding;
  • Escalator-Driven Ramp on Left for Convenient Exit     
  • Large Ramp for Movement from Ground to First Floor       
  • Attractive Display of Beauty and Hygiene Products       
  •  Large Space on Mother Aisles      
  • Even the Section Aisles Are Large

Reliance Mart is the largest hypermarket in India, with a total area of 165,000 sq ft, which includes around 15,000 to 20,000 sq ft of store warehouse. A Large Number of LCDs on Display, A typical of Hypermarkets in IndiaA Wide Range of Top of the Line Consumer Durables

Reliance Mart has allocated space for premium personal  products and perfumes and the display is similar to those in department storesBeauty Products Display Similar to a Department Store

A Separate Section Assigned for Perfumes

Key Highlights of the Store

  • Three-storey store covering a wide range of 95,000 SKUs, which include pharmaceuticals, footwear, jewellery, auto accessories, toys, greeting cards, eyewear (both prescription and sunglasses), watches, consumer electronics (including laptops and accessories), fresh produce, food & grocery, home care products, apparel, non-food FMCG, lifestyle products, etc.·        
  • Department Store Style Large Collection of Watches·        
  • Currently the hyper mart is serviced by one distribution centre in Naroda, Ahmedabad. Reliance is planning to set up a very large distribution centre on the outskirts of Ahmedabad, for which 60 acres of land have been purchased. All products except fresh fruits and vegetables will be replenished from the distribution centres.·        
  • Fresh fruits and vegetables are sourced from their collection centres. 50% of fresh fruits and vegetables are sourced from farmers directly. The remainder are sourced from local wholesale markets. The  company has not got a contract farming arrangement with farmers. It discloses its buying rates at its collection centres. Farmers have the choice of whether or not to sell their products to Reliance collection centres.·        
  •  ‘Reliance Fresh’ Style Display of Fresh Vegetables

Apparel is being positioned as the biggest differentiatorDifferentiated high-quality private labels account for 50% of the apparel offering. The key price drivers in the apparel segment were Rs199 shirts, Rs99 T- shirts and Rs199 jeans. The company also has wrinkle-free cotton shirts and trousers for Rs599 and permanently perfumed infant suits for Rs149. We saw the greatest rush for Rs199 jeans and Rs199 shirts.Women’s Ethnic Wear Section,Men’s Formal Wear Section,Childrenswear.

The Store

The store has 61 check-out counters to ensure limited waiting periods for consumers.The entire store is managed and run by the company, with no concessionaires or consignment sales. All products are bought out and no space is given on rent to third parties.

  • All hypermarkets will be run by the company – no franchisee operations are expected. ·        
  • Reliance Mart occupies nearly 75% of the Iscon mall. The company has bought the space for an estimated Rs1bn instead of paying rent.·        
  • Footwear has 90% private label, apparel has 50%, watches have 15%.

In the food category, Reliance Mart has launched sugar, tea, salt and atta private labels. Prescription eyewear and bedsheet private labels have also been launched. There are no private labels in consumer electronics and FMCG yet.·        

  • Salt Private Label·        
  • Atta Private Label
  • Sugar Private Label
  • Footwear Private Label
  • Watch Private Label

Reliance Mart has a huge range of furniture products; 70% of furniture is imported. An Extensive Furniture Section.

Update on Other Formats and Plans·        

  • The company targets 100mn sq ft over the next 3-5 years.It is targeting Rs12,000 per sq ft per year for hypermarkets with an EBITDA margin of 8%. ·        
  • The company has no immediate plans to get into a JV with any foreign company.·        
  • Reliance One customers with loyalty cards have already touched 1.5mn.·        
  • It has already acquired 40 properties for setting up Reliance Mart in Gujarat.·        
  •  The company plans to have 28 Reliance Marts by December 2007, 150-200 by December 2008 and 500 by 2010 on an all-India basis.·        
  • The flagship textile brand ‘Vimal’ is likely to be relaunched in September 2007.·        
  • 240 Reliance Fresh stores have opened so far, with 1200 in various stages of completion. The company’s target is to open 1,000 stores by December 2007. It plans to add around 100 stores in the next 15 days •
  • The company also plans to launch specialty apparel stores by December 2007.·        
  • Reliance Fresh in the Neighborhood·        
  •  Orderly Queues for Entry at 10 am·        
  • First Few Shoppers Exiting at 10.30 am·        
  • Packed to Capacity at 2 pm·        
  • Entry Restricted – Huge Crowd Waiting to Enter